This website is located at www.kewpiesdolls.com (“Website”). Under these Terms of Use, this Website provides a service for customers to borrow clothing and accessories from Kewpie’s Dolls. Through the Services, we aim to give you access to clothing, accessories and stylist advice to help you decide which items will elevate your curtain calls and photo shoots.
In these Terms of Use “you” and “your” refer to all users of this Website and “we’, “us” and “our” refer to kewpie. References to users must be read as being also a reference to customers of kewpiesdolls.com.
These Terms of Use constitute a binding legal contract between you and Kewpie’s Dolls. These Terms of Use apply to you whether you are browsing or are a customer of Kewpie’s Dolls. The Terms of Use in force at any time are published on the Website and you will be taken to have accepted them by accessing or using the Website. If Kewpie’s Dolls develops revised terms of use, then on their publication on the Website they will supersede those they replace. If you subsequently access or use the Website, you will be taken to have accepted the revised terms of use. If you do not agree with the terms of use application from time to time, do not access, use, submit information to or download from this Website. These Terms of Use may change without notice, so do check from time to time. If you do not agree to any change, you should terminate the use of the Website. Specific Website offerings, incentives, areas, or section may also have additional guidelines which govern your use of this Website. You must comply with them in addition to these Terms of Use.
This agreement contains all the terms and conditions regarding your rental of products from Kewpie’s Dolls via the website www.kewpiesdolls.com. You agree that rental from our business is subject to all our website terms and conditions of use and privacy policy. These are available on our website and are subject to change from time to time. You agree that you are renting products and ownership of the product always remains with Kewpie’s Dolls. Our products may be rented for customers who are under the age of 18 however we only rent directly to adults who may rent the products on behalf of a minor. By clicking “I accept” rental agreement button you represent that you are over 18 years and are authorized to use the chosen method of payment with the purpose of renting the products on the order.
We will make available (for pick up or delivery) the product that you have ordered including the correct size, colour, and style on or before the date you have specified for access to your order. Except where we have indicated to you that your request for this is not possible or guaranteed and therefore your order has been amended. Products may appear different in colour and style than the images listed on the website. Our liability to you for failure to make available a product you have ordered is limited only to timely delivery.
The “rental fee” for the products will be the rental fee and delivery fees and any additional charges listed on the website in relation to your rental of products. When you order a product, you authorize Kewpie’s Dolls to charge your payment method for your rental fee. We will charge your Payment method immediately upon receiving your order. In addition to your rental order for a product, you authorize Kewpie’s Dolls to charge your payment method up to an amount to 100% of the entire original retail value of the product as set in the “retail value” on the website. Provided we only charge your payment method when you have not upheld your commitment to us as set forth in the rental agreement below.
If a product doesn’t fit, you then you can return it unworn within 24 hours to receive a credit of the rental fee minus delivery charges. You must email kewpie@kewpiesdolls.com indicating your intention to return the product for credit. Returns for credit will not be accepted if the product has been “worn”. The term “unworn” will be determined by Kewpie’s Dolls and must be fulfilled prior to a credit being issued.
Pick up and/or delivery in Brisbane, Queensland is available, and the shipping method will be the choice of Kewpie’s Dolls. WARNING: If you are unavailable to sign for this delivery it may be taken back to Kewpie’s Dolls Head Quarters for collection by you. It is your responsibility to be available for delivery of your item/s or collection of your item when you have not been available. Your rental period starts from the time of attempted first delivery and credits will not be issued for late delivery when you have not been available to accept delivery.
We clean and inspect all products with the utmost care however use of this product is at your own risk and Kewpie’s Dolls shall not be held liable for any health-related complaints associated with a product rented from our site. Our products have been worn by other consumers prior to your rental. Once you have picked up the product or the delivery has been made to your nominated address, you bear all responsibility for the product/s. If you have opted to have the product/s delivered to your work address or mailroom, responsibility is passed to you as soon as the mailroom has signed for the product. If you are unavailable to receive the item Kewpie’s Dolls will not be held responsible for additional delivery delays.
You agree to treat our products like you would your own. You will treat the product with the utmost of care. You are responsible for any damage to the product due to fire, major stains, theft or loss. Normal wear and tear are considered minor stains which can be removed in cleaning, small seam rips, missing beads and sequins, stuck zippers. If you return a product and it is damaged beyond normal wear and tear then you agree that we shall charge you, and you will pay, for the price of repairing the product or if the product is unable to be repaired you agree to pay up to the full retail value of the dress (as listed on our website). This price will be at the Discretion of Kewpie’s Dolls.
You agree to return your product on the order return date. If you return your product late you will incur a fifty ($50.00) late fee for every day you are late up to 100% of the retail value of the dress as indicated on our website. Kewpie’s Dolls will use the payment method you have provided to charge any late fees. You agree to pay these late fees up to an amount not exceeding 100% of the retail value of the products. A late fee is payable regardless of whether a customer has used credit for their order. If you have not returned your product within 20 days of the return date your product will be considered a non-return and Kewpie’s Dolls will charge your payment card the maximum late fee as set above, less any late fee we have already charged you. Kewpie’s Dolls will not be held liable for products that are late or lost in transit due to your chosen method of return.
If you do not pay the amounts owed to us when due we will pass on the invoices to a collection company to pursue you for collections, including and without limitation attorney and collection fees. Kewpie’s Dolls reserves the right to terminate your right to rent products from us at any time at our own discretion should you breach this agreement or for any other reason.
Normal wear and tear encompass minor stains, rips, missing beads, stuck zippers or other minor damage covered by the insurance you paid for with your rental of the applicable product. If you return a product that is damaged beyond normal wear and tear, then you agree that we shall charge you, and you shall pay, for the price for repairing or replacing the Product, as determined in our discretion, up to the retail value for the product.
Hire fees are non-refundable. If you cancel your hire and give us one week or more’s notice, then we can happily issue you a credit note to be used within 12 months from the date of cancellation.
We don’t pass on any of your details, including your email address to any other companies or corporations.
If the product no longer suits your needs get in touch with us as soon as possible and we can work it out together.
All monitors will display colours differently so your product may look slightly different in real life. Some products are handmade and whilst every care has been taken, there may be irregularities. Please consider this as part of the charm.
If we are unable for whatever reason to offer an alternative size or style a product credit will be issued to the customer to the value of the rental.